Swamped By Trust Issues


By: Natalie Shobana Ambrose
theSun, Malaysia (pg 12) May 22, 2013
http://www.thesundaily.my/news/columns/onpointe

How do you quieten the voice of distrust? The past few weeks there have been many accusations about foreign voters with Malaysian identification cards, discrepancy in voting procedures, mystery yellow boxes appearing, blackouts at counting sites and other allegations.

Some of these claims were later refuted by citizens who gave their personal accounts of the day while some came forward as witnesses adding weight to the allegations. Both groups need to be applauded for speaking up for the truth.

Yet something lingers through all this – trust issues. As a country, we seem to be plagued by distrust and the question that needs to be asked is why. Why are so many Malaysians willing and wanting to believe that all these allegations are true.

Have they been given cause to do so? Perhaps so. Our country suffers from many unsavoury findings and is listed at the bottom tier of many surveys we should not even rank on. Yet there is little real action to ensure that we do not suffer the same fate over and over again. This causes distrust.

Then there are too many corruption cases and inaction towards corrupt leadership. People want swift action, not drawn-out court cases with little end in sight and no real punishment enforced. This is a sure way to cause distrust. It is not that voters were ungrateful or that a particular race caused a vote swing.

This was an election where those who came out to vote were more informed and did not vote by the race of the candidate standing – that may have been what happened in the past but today's voter is much more mature.

This is thanks to organisations like Bersih and Tindak Malaysia who championed voter education vigorously causing Malaysians to look up terms like gerrymandering and question the delineation of seats.

Ungrateful people won't bother or take the time to come out and vote or even register to be a voter. That perhaps is the group we need to look at – all seven million of them (the unregistered and registered but did not vote group).

So how do we make seven million people believe that their vote matters – because their indifference still affects our electoral process. The story is the same around the world; trust.

Building real trust in political parties, leadership, institutions, media and processes is key – and trust is different from perception.

In the "Future of Europe" survey, respondents were asked to agree or disagree with the following statement: Nowadays, there is a big gap between the people's opinion and the decisions taken by the political leaders. 89% of Europeans rested on the "totally agree" or "tend to agree" marker.

Political theorist Ivan Krastev in his TedTalk further illustrated the point saying findings from the survey stated that only 52% of survey respondents from the 27 EU countries believed their vote matters inside their country.

What about the other half of the population? So, how would we as Malaysians respond to this question? Our voter turnout of 80% might better illustrate the answer. Even if we feel that there is a gap in what we want and decisions taken by leadership, we still believe our vote counts.

It may be a bitter pill to swallow and we can call it all kinds of names but this is the loud voice of distrust – and it is not something that can be silenced with threats or token book and phone vouchers.

It is something that can be silenced by transparency, election reform, independent institutions, better governance and doing away with xenophobic thinking, statements and policies.

Yes, that means more than just eating foods of other cultures, taking photos with a myriad of races and talking about living as one in harmony – that still does not deal with the real issue of distrust.

Natalie believes that it is time we stopped spending money on perception but start working hard at the real issues to build public trust.
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